A Clear, Reassuring Start to Care
and communication.
6 STEPS
Process Timeline
Initial Enquiry
The process begins with an initial conversation by phone or secure enquiry form. We'll understand your circumstances, current support, and immediate concerns.
We explain our service clearly, answer questions honestly, and confirm whether domiciliary care is appropriate.
Timeframe: Within 24 hours of enquiry
Step 1
Step 2
Professional Home Assessment
A comprehensive assessment is carried out in your home, considering:
- Daily living needs
- Mobility and safety
- Medication requirements
- Environmental risks
- Personal routines and preferences
- Information from NHS teams or GP (where appropriate)
Personalised Care Plan
Your care plan clearly outlines:
- What care will be provided
- How it will be delivered
- Identified risks and management
- Escalation procedures
- Individual preferences
Timeframe: Within 48 hours of assessment
Step 3
Step 4
Care Team Matching
Carers are selected based on their skills, experience, and suitability for your needs. Before care begins:
- Carers are fully briefed on your care plan
- Professional introductions are arranged
- Continuity is prioritised
Care Delivery Begins
Once care begins:
- Visits are logged digitally
- Care tasks recorded accurately
- Concerns identified and escalated promptly
- Families kept informed
Step 5
Step 6
Regular Review
Care is reviewed regularly and adjusted as needs change. Communication with families and healthcare professionals is maintained to ensure care remains appropriate, safe, and responsive.
- Visits are logged digitally
- Care tasks recorded accurately
- Concerns identified and escalated promptly
- Families kept informed
6 STEPS
Process Timeline
Step 2
Professional Home Assessment
A comprehensive assessment is carried out in your home, considering:
- Daily living needs
- Mobility and safety
- Medication requirements
- Environmental risks
- Personal routines and preferences
- Information from NHS teams or GP (where appropriate)